Privacy Policy

At ScreenGuard Shop (“we,” “us,” or “our”), operating through screenrolls.com, we are committed to protecting your privacy while providing premium screening solutions for residential and commercial properties. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our high-quality screening products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you place orders for products like our BetterVue Invisible Screen or Porch Screening Systems.
• Payment Information: Credit/debit card details (processed securely through our PCI-compliant payment gateway), PayPal account information for purchases of aluminum screening or assembled screen doors.
• Commercial Order Details: For bulk orders of Screen Tight components or Florida Glass Screen installations, we may collect business information, tax IDs, and purchase order details.
• Technical Data: IP address, browser type, device information, and website usage patterns when browsing our product selections.
• Communication Records: Correspondence through email ([email protected]) or other channels regarding product inquiries or orders.

2. How We Use Your Information

We use collected information for the following purposes:

• Process and fulfill orders for our screening products, including shipping to your location (excluding certain Asian and remote regions).
• Provide customer support for specialized products like No-See-Um Screen (20 x 20) or Brite Bronze/Copper Insect Screen.
• Improve our website functionality and product offerings based on user behavior patterns.
• Send transactional communications (order confirmations, shipping notifications) and respond to inquiries about products like MeshGuard Screening System or sliding screen doors.
• Prevent fraud and enhance security for payment processing of high-value items like complete Porch Screening Systems.
• Comply with legal obligations related to international sales of our screening solutions.

3. Data Sharing and Disclosure

We may share information in these limited circumstances:

• Service Providers: Trusted third parties who assist with payment processing (Visa, MasterCard, PayPal), shipping carriers for delivering screen frames and components, and IT services for maintaining our secure platform.
• Legal Compliance: When required by law or to protect our rights, such as in response to subpoenas or legal proceedings.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of our Baltimore-based operations.
• Commercial Partners: For bulk orders of Screen Tight or Screen Frame & Components, we may share necessary information with installation partners.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement robust security measures appropriate for our premium screening products business:

• All online transactions are encrypted with 256-bit SSL technology, equivalent to the protection we provide for delicate SeeVue Stainless Insect Screen products.
• Payment information is processed through PCI-compliant systems; we never store complete credit card details on our servers.
• Regular security audits of our systems at our Baltimore facility (3614 Calvin Street) ensure ongoing protection.
• Data is stored on secure servers with access limited to authorized personnel needing to process orders for products like Roll Up Solar Shades or Complete Window Screens.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request details of personal data we hold about your orders for Fiberglass Screening or other products.
• Correction: Update inaccurate information in your account or order details.
• Deletion: Request removal of personal data, subject to legal retention requirements for commercial transactions.
• Opt-Out: Unsubscribe from marketing communications while maintaining receipt of transactional messages about your Assembled Screen Doors orders.
• Data Portability: Request a copy of your data in a structured format for orders of SCREENEZE or other components.

6. Cookies and Tracking Technologies

We use these technologies to enhance your shopping experience for our screening solutions:

• Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart for Screen Frame (Small Box) purchases.
• Analytics Cookies: Help us understand how customers browse our product categories like Pool and Patio Screening or Porch Screen Panels.
• Preference Cookies: Remember your settings for viewing products like decorative Brite Bronze screens.

You can manage cookie preferences through your browser settings, though this may affect certain website features.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for these transfers, particularly for international orders of specialized products like our BetterVue Invisible Screen.

8. Children’s Privacy

Our website and products (including ScreenGuard systems) are not directed at children under 16. We do not knowingly collect personal information from minors.

9. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers who have purchased products like our Sliding Screen Doors or MeshGuard Screening System.