At ScreenGuard Shop, we’re committed to providing premium screening solutions with exceptional service. Below you’ll find answers to common questions about our products, shipping, and policies.

Product Questions

What types of screening materials do you offer?
We provide a comprehensive range of screening solutions including aluminum, fiberglass, stainless steel, and specialty screens like our BetterVue Invisible Screen and No-See-Um mesh. Our products cover everything from standard window screens to complete porch screening systems and solar shades.
Which screen is best for my needs?
  • Standard protection: Fiberglass or aluminum screening
  • Enhanced visibility: BetterVue Invisible Screen or SeeVue Stainless
  • Small insect protection: No-See-Um Screen (20 x 20 mesh)
  • Decorative applications: Brite Bronze or Copper Insect Screen
  • Heavy-duty needs: MeshGuard Screening System
Our team can help you select the perfect solution – email [email protected] with your requirements.
Do you offer complete screen door systems?
Yes! We provide assembled screen doors as well as components for custom installations. Our Sliding Screen Doors and Porch Screening Systems are particularly popular for seamless integration with your home’s design.

Shipping & Delivery

What are my shipping options?

We offer two shipping methods:

  1. Standard Express Shipping ($12.95 flat rate): Via DHL or FedEx with tracking, delivered in 10-15 days after processing
  2. Free Economy Shipping: For orders over $50 via EMS, delivered in 15-25 days after processing
Processing typically takes 1-2 business days.
Do you ship internationally?
Yes, we ship globally except to some Asian and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.
How are delicate products like decorative screens packaged?
All products are carefully packaged at our Baltimore facility. Screen frames include corner protectors, screening rolls are shipped on sturdy cores to prevent damage, and delicate materials like Brite Bronze mesh receive additional protective layers.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Can I get a bulk discount for large commercial orders?
Yes! We offer special pricing and consolidated shipping for large orders (like complete Florida Glass Screen installations or bulk Screen Tight components). Contact us at [email protected] before placing your order to arrange custom solutions.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of delivery for unused products in original packaging (excluding custom-cut materials). To initiate a return:

  1. Email [email protected] with your order details
  2. Return the items in their original condition
  3. Once received, we’ll process your refund (minus original shipping costs)
What if my product arrives damaged?
While we take great care in packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for replacement or refund as appropriate.

Technical Support

Do you provide installation guides for your screening systems?
Yes! Most of our products come with detailed installation instructions. For complex systems like our Porch Screening Systems or Roll Up Solar Shades, we also offer technical support – just email us with your questions.
How do I maintain my screens?
Maintenance varies by product:
  • Fiberglass/Aluminum: Gentle cleaning with mild soap and water
  • Decorative Bronze/Copper: Specialized cleaners to maintain finish
  • Invisible Screens: Avoid abrasive cleaners that could damage coatings
Specific care instructions are included with each product.

Still have questions? Our screening experts are happy to help! Contact us at [email protected] or call our Baltimore office for personalized assistance with your screening needs.